- Email firstname.lastname@example.org with the details of your exchange request and photographs of the product(s) for an approval decision on the exchange.
- We will schedule a collection with our couriers. They will contact you on the number you provide to arrange a suitable time and day with you. Note: in general a collection takes up to 10 working days.
- Send your waybill reference for the collection to email@example.com to action delivery of your exchange.
The not-so-fine print:
Exchange requests will be approved at the discretion of Lizzard/Lizzy and must be requested within 10 days of the date you receive your parcel. Please email a copy of your order and clearly state which item/s you would like to exchange or return.
Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging or without an exchange form. There will be a R90 delivery fee charged on exchanges or returns of sale items. No refunds on sale items, however an online store credit to the same value will be given.
Please note that items arriving after the 10 working day exchange deadline will not be accepted and will be returned to sender.
In the case of incorrect/damaged/faulty/late goods – exchanges or replacements are the responsibility of Lizzard/Lizzy. Please notify us of the incorrect/damaged/faulty/late product within 3 days of receipt of the product.
Please email firstname.lastname@example.org with a clear photo of the damage, the incorrect product received along with the barcode, or the description of how the product is faulty. Make sure to keep all original packaging. We will ensure the correct/new product is delivered to you (subject to stock availability) or you will receive a full refund.